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Mitchells have for some time now been using
powerful CD-ROM systems containing a comprehensive
catalogue of parts, which you may have
seen being used on our parts counters.
The list of manufacturers for whom we
have CD-ROM's is growing all the time.
At present it includes:- Massey Ferguson,
Fendt, Stihl, Briggs & Stratton, Kew/Alto,
Hayter, Honda and Jack Ashurst. Hyundai
offer an internet based system to enable
us to do the same for their machines.
Unlike smaller dealers we have invested
a great deal of money in towers of CD-ROM
drives to allow all these CD's to be accessed
simultaneously without the need to change
CD's. These systems have sped up the whole
process of searching for that elusive
part, making it easier to pinpoint the
right part first time! Its all part of Mitchells ongoing investment over the
last twenty plus years in computer systems
that help us to improve our service to
you the customer.
Did you know that Mitchells usually have
on average 34,000 parts lines and products
in stock?! As you will see from the selection
of manufacturers listed on each of our
division's pages, we do our best to cater
for all our customers' needs, whatever
the time of day or year. We know from
experience that things can go wrong at
the most awkward times, so what happens
when we're closed? No problem! Simply
telephone your local depot and listen
to our message listing our 24 hour emergency
call out numbers. All major suppliers
deliver parts overnight ready for our
workshops or you to collect the following
morning.
During the Golden Harvest, Massey Ferguson,
one of our major suppliers, have a customer
service department on call 24 hours a
day, 7 days a week over this busy period.
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